The Commerce Club, KCIS visited Jamkash Pvt. Ltd., an outlet of Maruti Suzuki on 26th of July, 2013 for an educational trip. A warm welcome by HR Manager Ms Shipali was followed by a visit to the show room where all the models of the company cars were displayed. There she explained about customer service. They have a wonderful team of sales managers who take good care of their customers, right from explaining to them the special features of various cars to the processes of documentation, registration, insurance and finance. Then we visited the accessories section where all accessories were displayed. All care is taken that good quality and original parts are provided to all customers. The billing and call center department, where all bills are prepared to the satisfaction of customers was a very well organized section of this organization.
We also took a round of the workshop. We were enthralled by the modern technology that enables work with accuracy and speed. Then we also visited the True Value department where old cars could be exchanged for new ones.
It was an educating experience where we had a first- hand experience on how business houses function. It was a welcome change from the usual classroom learning experience and we look forward to many more such educational trips.